Queen Alexandra Hospital

Queen Alexandra Hospital 2020-03-30 Person 5 5 0

I have had a few Colonoscopies before. This time I had an all-female team for my procedure and I can honestly say that I had very good care, and that this was probably the most comfortable procedure that I have ever had. Thankyou to everyone, your care and consideration was much appreciated!!

Queen Alexandra Hospital 2020-03-30 Person 3 5 0

Dr Sebastian was very friendly and knowledgeable. He cared for my son very kindly and explained to me very well everything. Karen the nurse was friendly in some ways but could do with warming up a bit. She didn't introduce herself and I had to ask her name. I was concerned with the fact the observation machine was not cleaned before or after use and the saturation probe for the babies foot which was a fabric plaster was to be re used. I asked if the machine had been cleaned before she used it on my son which she said yes but I didn'tfeel confident. I also was concerned that the pen and clipboard I used was also not cleaned before being given to me. Lastly the waiting room is inadequate when you are trying to keep 2m distances as it was expected that 3 adults and 3 children would be in a very small seated area. I moved because I needed to breast feed and wanted some privacy away from the other 2 male parents and their boys but mainly to maintain the 2m distance apart during the covid time. There was no information of what to expect or how long and the staff on the ward minus Dr Sebastian did not communicate with us and tell us how long or what to expect and we're not friendly at all.

Queen Alexandra Hospital 2020-03-27 Person 4 5 0

I came into QA for a planned procedure in the Endoscopy Department. Firstly what a fabulous team. I was there from 8.30am until nearly 8pm so watched this team in action. The section closed at 7pm however although a bed for me was promised the ward wasn't ready. Two nurses had to stay behind with me until I was transferred. Despite several phone calls I wasn't actually moved until 7.45pm. One nurse had to telephone to make arrangements for her children. The other one wasn't even supposed to be on duty, she volunteered to stay. I was transferred to Recovery 1, where there was one member of staff trying to look after 12 beds with patients like me coming in from surgery. One shift of staff had left and the ones rostered on had not arrived. Eventually staff were transferred from another ward. As my bed was near the nurses station I could see and hear what was happening. Two very young nurses came on duty and I can not say how fabulous these two were. Even though they were unfamiliar with the department and where everything was they immediately got stuck in and worked well together. They very patiently took me off to the toilet I don't know how many times and responded to my buzzer and requests immediately. I've been in hospital many times and I know good nurses when I see them. Staff Nurse Jade Montalban and Health Care Support Worker Carmen Fitzgerald. Thank you. The next morning Will came on duty, I was a bit woozy still from the operation but I could hear and see how he interacted with the staff. He had a lovely manner and sense of humour but very efficient, especially when I was again being transferred to Ward C5. Ward C5, a different place altogether. Mis-Match of Staff and I have to say on the whole my experience wasn't bad, it just could've been better. I found it strange that an older Healthcare Assistant bossed the nurses about. She was very loud and into everything and everyone's business which I felt was too intrusive, plus she was so busy doing this she left the bedmaking trolley on the ward and missed two out of the four beds unmade. One ray of sunshine was Jacqui who accompanied the doctors on their rounds and did the canulars. She was very good at explaining what and why things were being done. Could she please train the others? Half the nurses were efficient but when asked a question didn't have any answers or attempted to get them. Some came on duty and introduced themselves others came in and put their names on the board behind you - where patients especially on drips can not see. As always in hospital when it comes to what the doctor says to you and relays to the staff via notes is not always the same. For example, I was told that I was able to go home the next morning and no longer needed the drip. When he'd gone the staff came to set up a new bag, on telling her that I no longer needed she said they hadn't been told and she would record that I refused treatment. To be fair by that time I didn't care what she recorded. They are all extremely busy but sometimes I got the feeling that some worked and cared a lot more than the others.

Queen Alexandra Hospital 2020-03-26 Person 5 5 0

Exemplary care by all members of staff - clinical and non-clinical. I was fully informed at all stages about my condition and treatment options. Seen promptly and shown respect and care at all times.

Queen Alexandra Hospital 2020-03-23 Person 5 5 0

Information re individual waiting time could be improved. 1st cataract op. booked for 13.00. 03 Feb. Arrived, assessed & op performed within one hour. 2nd cataract op. booked for 13.30. 17 Mar. Arrived & assessed immediately but had to wait 3 hours for op. while others who arrived almost 2 hours after me, went in first! 1st op. No problems at all. 2nd op. Swollen, sore eye, painful prickling, very blurred vision, extremely bloodshot. Called given number & was called back next day. Was given reassurance that these symptoms sometimes occur & to call again after a week if no improvement. Symptoms almost gone & now confident that all is well. Throughout the whole experience, all staff members were excellent.

Queen Alexandra Hospital 2020-03-21 Person 4 5 0

Everyone from the 111 operator, 111 doctor, the call from the ambulance service, the ambulance crew, all the staff in A and E, the radiographer, bloods, the doctors and nurses on the ward, the domestic staff on the ward and not forgetting the chef! What can I say they were all FANTASTIC!!!!!!!!

Queen Alexandra Hospital 2020-03-20 Person 5 5 0

Less time waiting around would be extremely nice. More than 1 cup of tea would be wonderful

Queen Alexandra Hospital 2020-03-20 Person 5 5 0

Visited the A and E department then into minors with my father who fractured his hip. They were obviously having to use extra precautions due to the coronavirus outbreak but all staff were calm courteous and friendly. As a nurse myself and with my father being in the vulnerable category due to health matters and his age we were seen in extra fast time , had an x ray and orthopaedic registrar had seen us within a couple of hours. Well done to the whole team you are doing a great job

Queen Alexandra Hospital 2020-03-19 Person 5 5 0

Today I visited St Marys, was seen by the consultant promptly at my appointment time and diagnosed swiftly and in language I could understand and given a very good leaflet on my Basal Cell Carcinoma. Then whilst next steps were being advised, I raised issue of surgery required being within the recommended 12 week virus isolation for the at risk members of the public. Without any hesitation surgery availability was checked and I was given a slot within 20 mins. Promptly I was in surgery with Dr Corden and her nurse who explained easily the procedure. care required to get home and aftercare. Again this was all confirmed with easy to follow information. To me a fine example of our NHS of whichwe have and should be so proud

Queen Alexandra Hospital 2020-03-12 Person 4 5 0

If I could have added a sixth star for "kindness and compassion" I would, everyone I on the ward was fantastic. I hesitated to knock a star off the "timely information about your care" score, only because it wasn't always clear how long we were going to be kept on the ward for observations, or what test/obs we were waiting on. This wasn't a big deal, but being a little more informed would have been even better than the outstanding care we did receive. Thank you all, from the bottom of my heart.